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CPG Marketing: How to Measure Shopper Loyalty

What exactly is shopper loyalty? Think Starbucks vs. Caribou Coffee, Tide vs. Gain, or Crest vs. Colgate. Most people are drawn to one particular brand over another. And rarely—if not ever—do people alternate between two competitors when they’re shopping for a particular product. Why such favoritism? Shopper loyalty usually results from a brand’s personal connection

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